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Ministère du Tourisme
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Complaint form
Fields marked with an asterisk (
*
) are mandatory.
Last Name
*
*
First Name
*
*
Email
*
*
*
Phone No
*
What is the nature of your complaint?
*
Tourism industry
Services provided by the Ministère du Tourisme
Camping facilities
Other ministries or organizations related to the tourism industry
Allegation
Feedback
Non-compliance with public health measures (COVID-19)
What is the subject of your complaint?
*
Bonjour Québec website
Tourist information centre
Tourist route
Outdated premises and facilities
Customs
Food establishment (restaurant)
Tourist package
Rest stop
Accommodations (registration and CITQ No.)
Illegal accommodations
Accommodations deemed overrated
Bed bug infestation
Infestation (other)
Unsanitary conditions
Fraudulent rental (Airbnb and other)
Non-compliance with zoning
Labour standards
National park or wildlife reserve
Reservation policy
Pricing policy
Cleanliness and hygiene
Regional Air Access Program
Misleading advertising
Road quality
Refund
Animal health or welfare
Security
Customer service
Signage (blue signs)
Road signs
Use of French in Québec
Other
Description of the complaint
*
*
Does your complaint concern a service or program offered to a disabled person
*
Does your complaint concern a service or program offered to a disabled person
No
Does your complaint concern a service or program offered to a disabled person
Yes
By completing this form, you authorize us to use and disclose the information provided, including your personal information, while your complaint is being processed. It may be consulted by the staff concerned at the Ministère du Tourisme or by one of its agents involved in processing complaints. Your personal information will be retained in accordance with the applicable retention schedule.
*
By checking this box, you agree to your complaint, including your personal information, being forwarded to the appropriate government entity if it does not concern services provided by the Ministère du Tourisme.
Once your file is processed, would you be willing to take a satisfaction questionnaire to help us improve our services? If so, you will receive the questionnaire by email later this year
*
Once your file is processed, would you be willing to take a satisfaction questionnaire to help us improve our services? If so, you will receive the questionnaire by email later this year
No
Once your file is processed, would you be willing to take a satisfaction questionnaire to help us improve our services? If so, you will receive the questionnaire by email later this year
Yes
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